Please indicate which category (or categories) of defensive or supportive behavior each of the following remarks represents:
- “That’s completely ridiculous, how could you possibly suggest it?”
- “I can understand why that proposal would upset you.”
- “I can see several potential problems that would have to be resolved before we choose that option.”
- “Look, we’ve tried all that before and I know it won’t work.”
- “I’m sure whatever you decide will be okay.”
- “What do you think are the factors that caused this problem?”
- “We could try that and track the results before we decide for sure.”
- “I don’t care what the legal department says, I want to be able to see a picture of each new applicant.”
- “How about we have a meeting to sit down and think about ways we can accomplish this task?”
- “I don’t want to talk about this, just do what I asked you to do.”
